All about our gift vouchers
Where and how can I redeem the vouchers?
Vouchers can be redeemed in our online shop as well as in the local store and also be combined.
This means, you can redeem several vouchers at the same time.
Is the voucher transferable?
Yes, vouchers are not personalised and are therefore a great gift.
Is the voucher value limited?
No, vouchers can be purchased in any amount.
When does the credit expire?
Vouchers are valid 24 months after purchase.
Does the remaining credit expire if using the full value?
The voucher can also be redeemed for smaller amounts than the voucher value.
The remaining voucher value remains valid until the expire date.
So you can redeem the voucher in several partial amounts .
How and when will I receive my digital voucher?
After your purchase, you will receive a DIN A4 PDF by email to print out the voucher or send it to a friend.
Please be patient, voucher are not send automatically, but usually on the same working day.
What is not an option with vouchers?
Vouchers cannot be purchased at a discount.
Vouchers cannot be redeemed to purchase other vouchers.
Vouchers cannot be redeemed for money.
Vouchers are excluded from the right of cancellation.
I can't buy vouchers and I get an error during the payment process.
Then cetainly you have voucher as well as other products in your shopping cart.
Vouchers can only be purchased separately because digital vouchers will be sent as PDFs by e-mail and voucher cards by registered letter within Germany.
Therefore, please remove all other products from the shopping cart and buy additional items separately.